HK/EN

Award Tickets Redemption Chart

Applicable for tickets issued on/after 1 July 2025

Destination (km)

Destination

Economy Class

Business Class

One-way

One-way

1-900

Haikou, Hanoi, Sanya, Taichung, Taipei

10,000

22,000

901-2,000

Bangkok, Beijing, Chengdu, Chiang Mai, Chongqing, Da Nang, Hangzhou, Kagoshima, Lijiang, Nanjing, Okinawa, Shanghai, Vientiane, Xi’an, Xinning

13,000

32,000

2,001-4,000

 Denpasar, Fukuoka, Kathmandu, Kumamoto, Nagoya, Osaka, Phuket, Sapporo, Sendai, Seoul, Tokyo (Narita), Urumqi

18,000

40,000

4,001-8,000

Gold Coast, Male, Melbourne, Sydney

28,000

70,000

8,001-12,000

Vancouver

40,000

90,000

 

 

 

Award Upgrades Redemption Chart

 

Applicable for tickets issued on/after 1 July 2025

Destination (km)

Destinations

(To/From Hong Kong)

Upgrade from Economy Class (Y) to Business Class (A)

Upgrade from Economy Class (B/H/K/L) to Business Class (A)

Upgrade from Economy Class (M/N) to Business Class (A)

One-way

One-way

One-way

1-900

Haikou, Hanoi, Sanya, Taichung, Taipei

8,000 

9,000 

10,000 

901-2,000

Bangkok, Beijing, Chengdu, Chiang Mai, Chongqing, Da Nang, Hangzhou, Kagoshima, Lijiang, Nanjing, Okinawa, Shanghai, Vientiane, Xi’an, Xinning

11,000 

13,000 

15,000 

2,001-4,000

 Denpasar, Fukuoka, Kathmandu, Kumamoto, Nagoya, Osaka, Phuket, Sapporo, Sendai, Seoul, Tokyo (Narita), Urumqi

15,000 

16,000 

19,000 

4,001-8,000

Gold Coast, Male, Melbourne, Sydney

28,000 

30,000 

34,000 

8,001-12,000

Vancouver

38,000 

40,000 

44,000 

 

How to redeem - Award Tickets

  1. Visit Hong Kong Airlines website and click on "Award Tickets" or click on "Fortune Wings Club" in mobile APP; or
  2. Visit Fortune Wings Club website (available in Chinese only); or
  3. Contact Hong Kong Airlines Customer Services hotline; or
  4. Contact Fortune Wings Club Customer Services hotline; or
  5. Email to ffp@hnair.com/ vip@hnair.com (Elite members).  

*Effective from 1 January 2021, service fees will be applied if using our customer service hotline, airport counters or by the local sales offices. For more details of new service fee. Please click here.

  

How to redeem - Award Upgrades

  1. Contact Hong Kong Airlines Customer Services hotline; or
  2. Contact Fortune Wings Club Customer Services hotline; or
  3. Email to ffp@hnair.com/ vip@hnair.com (Elite members).  

 

Manage Your Nominee List

FWC members can redeem award tickets and upgrades for themselves and also their nominees. Each FWC member can add up to 10 nominees into their account for FREE! 

To update your nominee list, please log on to your account and then click "Profile", "Manage Nominee".

You may also update your beneficiary’s list by logging your FWC account at Fortune Wings Club webpage.

Please note that it takes 30 days for a nominee list to become effective.

    

*Effective 1 January 1, 2025, the rules for the addition of beneficiaries for members will be adjusted as follows:

  1. Members will be permitted to add or modify beneficiary's list up to six times per calendar year (from January 1 to December 31), within a maximum limit of ten nominees.
  2. Members may initially add up to 10 nominees. Any additions or modifications made after the initial setup will count towards the annual limit of 6 changes. Changes will take effect 30 days after the successful submission of the application.
  3. Accounts with nominees added prior to 1 January 2025, will be considered as having completed their initial setup. Any subsequent additions or modifications will count towards the annual limit.

    

Terms and conditions:

  1. Award chart distance is based on Ticketed Point Mileage (TPM) published by IATA and measured in kilometers.
  2. The above redemption standards are applicable to flights marketed and operated by Hong Kong Airlines (HX) only.
  3. Redemption and/or upgrade is subject to availability. Hong Kong Airlines reserves the right to limit the number of seats made available for Award Ticket and/or Award Upgrade for each flight at its absolute discretion.
  4. Award Tickets and Upgrades are not applicable on special flights, chartered flights or other code-sharing flights.
  5. The redemption rates for infant, child and adult are the same.
  6. The issuance of an Award Ticket and Award Upgrade is subject to the passenger being responsible for applicable departure taxes, airport or government handling fees, fuel surcharges, security and insurance charges and any other fees charged by any authorised entity.
  7. In order to redeem award upgrades (A class), members must hold Economy class tickets booked in Y/B/H/K/L/M/N fare classes.
  8. The above Award Upgrades Redemption Chart is for one-way only and subject to cabin availability.
  9. Points accrual and ticket rules will base on the original booking class if the upgrade is settled by FWC points or cash (requested at the airport or in-flight on the flight day).
  10. All Award Ticket is valid for 12 months from the date of issue, unless otherwise specified.
  11. Rebooking shall be made prior to scheduled flight departure time, otherwise passenger will be considered having no-showed and the ticket will be considered as used. Rebooking is subject to availability within the ticket’s validity period at the time of rebooking and service fee shall apply if using Customer Service Centre, airport counters or local sales offices. Such service fee will be waived for Fortune Wings Club Elite members.
  12. No point refund is allowed for Award Tickets and Upgrades. Only unused government imposed taxes and Hong Kong Airport Passenger Security Charge (Q) maybe refunded.
  13. The above redemption criteria is subject to change without prior notice.
  14. Hong Kong Airlines and Fortune Wings Club terms and conditions apply.